Short-let management

We manage your listings, look after your guests and keep the property ready for the next stay.

Listings & direct bookings

We manage your listings and pricing and build a website for your property so returning guests can book direct.

Guest concierge

Late-evening guest support, check-in help and recommendations from local hospitality partners. We automate routine messages and handle exceptions personally.

Cleaning & repairs

Our cleaning and maintenance teams coordinate changeovers, handle faults and record the property’s condition before and after each stay.

See what’s happening

We use the same platform for our own properties and our clients’. Choose how closely you want to follow bookings and day-to-day activity. We’re happy to show you how it works.

Request a walkthrough

Before and after each stay

Before arrival: check keys and access, cleanliness, inventory, appliances and any existing damage. Save a dated walkthrough of the vacant property.
After departure: repeat the room-by-room check and video before cleaning or repairs. Photograph any changes and separate new damage from existing wear.
If there’s damage: keep the original footage, booking reference, notes and repair estimates or receipts. With the owner’s authority, use the evidence to support a reimbursement request through the booking channel or agreed process.

Walkthroughs take place while the property is empty. Any recovery depends on the evidence and applicable booking terms. Airbnb’s reimbursement process

Set your service standards and exit terms

Tell us the guest scores, response times and other standards you want us to meet. We’ll agree what counts as a breach and when you can leave early if we miss those standards. Either side gives at least one month’s notice for an ordinary exit.

Full management · 18% guide

You can keep your own cleaner or ask us to arrange changeovers at a separate agreed price. If you prefer cleaning included, we can assess a 30% package based on the property and how often guests change over.

Both percentages apply to accommodation revenue after booking-channel fees and refunds, excluding taxes and cleaning charges. We share our handyman rates, other repair costs and any website charges before you agree. Figures are before VAT, if applicable.

See guide prices and where they come from

Work	CPS guide	Published comparison
Full short-let management	18% of net accommodation revenue	Guesture lists 15% for full management. Hello New Home, Swansea lists 18% of net booking revenue, with cleaning passed through and no VAT. UpgradedPM lists 18% plus £30/month on its flexible plan, excluding VAT.